the Day Spam Policy
Insight of the Day program does not condone nor support
spam (Unsolicited Commercial Email) because we realize it wastes
everyone's time and resources. Further, as the practice of spam
grows, the value of email as a communications medium will be diminished.
So, we do not allow our customers to send email to people who
have not requested it and to people with whom they do not already
have an existing relationship. For any customer to do so is a
violation of our license agreement and can result in account termination.
you sent email you do not want?
There are a few possibilities:
signed up for one of our customers' newsletters or services
2) You have an existing relationship with our customer (perhaps
you purchased something from them
or used their services).
3) Someone signed you up to a newsletter without your permission.
Follow the link at the bottom of the message you received. While
many professional spammers use this mechanism to guarantee that
the email address they have for you actually works, we do not
spam nor do we allow our customers to do so (see below) so if
you click on the "remove" link at the end of the message,
you will be automatically removed from our customers' subscriber
list. To report abusive email activity, send an email to firstname.lastname@example.org.
you protect the online community from spam originating from your
do not allow our customers to send newsletters to people who have
not requested them. Our standard license agreement states, in
it is inappropriate (and possibly illegal) to
use unsolicited e-mail or spam to your list."
that our customers use specific tools to make sure no one is signed
up to a newsletter against their wishes. Removal links are always
added to the bottom of every outgoing message.
We are specifically
focused on inspirational messages - not broad based email marketing.
We require that our customers only send email to individuals who
have provided their email address for the purpose of receiving
offers and information in the future. In addition, we encourage
customers to personalize their communication with information
that indicates they have an existing relationship with their customers.
We take every
spam report seriously. Each incident of reported spam is considered
in the context of the customer's entire behavior using our service.
when one of our customers is accused of spamming?
1. When we
receive a complaint of spam, we immediately review our customer's
account and check to see if that customer has received an inordinate
number of such complaints.
2. If, after reviewing complaints, we find the customer's mailing
list questionable, we will restrict access to our services until
the customer has faxed to us an affidavit stating that they are
in compliance with our email policies and are not sending spam.
An authorized representative of the customer's company must sign
this before their use of our service is reinstated.
3. Finally, if a customer violates this agreement or refuses to
sign it, we will refuse to do business with them.
you just cut off any customer who gets a spam complaint?
do so would be unfair to our customer and compromise legitimate
email communications. There are a number of possible scenarios
where a customer might be accused of spamming. The complaint could
come from a disgruntled employee, dissatisfied customer or competitor
wishing to interfere with the customer's business or from someone
who forgot they signed up for the customer's opt-in mail-list.
So we have
to judge each case on its merits. We wouldn't be serving our customers
to refuse business from anyone based on a single report of inappropriate
I contact you for more information?
Please e-mail any questions or concerns to email@example.com.